Owner Resources

Our Services

Updated Lease Agreements

Tenant Screening

Online Account Access

Rent Collection

Maintenance

Professional Advertising

Enforcement

Tax Records and Reporting

Tenant Portal

Inspections

24/7 Emergency Line

Tenant & Owner Education

FAQ's

How do you handle maintenance requests?

When a tenant has a maintenance request, they will either submit it through their portal, email us or sometimes even call us with the request. We will first determine if the request requires a technician to be dispatched. If so, we will dispatch the technician asking for a proposal. If the proposal is under $400 we will approve the proposal without owner permission if we determine it to be necessary. If the proposal is over $400, we will call you and get approval. If we cannot reach you, we will email you the proposal for your approval. Keep in mind that if you want multiple bids, each contractor may charge a trip/service call fee. If the maintenance request is an emergency we will dispatch the appropriate vendor and have them take care of the emergency. We do not need approval for emergencies. We will call you as soon as we can with details so that you can determine if you want to submit an insurance claim or if you want to pay out of pocket.

How are applicants approved?

Our screening process looks at a combination of factors, including but not limited to: Credit History, Employment Verification and History, Income Verification, Rental Verification and History, Animal Criteria

Do owners get to be involved with the approval process?

We will process applications first come first serve. Once we have an application that is approved based on our criteria, we will then call you letting you know that we received approved applications. We will NOT screen all applications and pick the best app out of the pot. It is first come first serve. We will keep the tenants' information confidential. We will not be able to give you personal information. You hired us to manage your property and must trust that we are doing our job professionally and in our clients best interest.