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For any other maintenance requests, please submit through your online portal or you can text this number for troubleshooting: (435) 292-3988.

Please visit the How-To Video page for troubleshooting.

Maintenance Troubleshooting

Garbage Disposal Not Working?

Check if the power supply is connected: First, ensure that the disposal is plugged in properly and that the power switch is turned on. Sometimes, the disposal may have been unplugged accidentally, so it’s best to double-check.

Reset the disposal: If the disposal is still not working, look for the reset button on the bottom of the unit. Press the reset button firmly, and then try turning the disposal on again.

Check for clogs: If the disposal still isn’t working, it’s possible that there’s a clog in the system. Turn off the power to the disposal, and then use a flashlight to inspect the disposal chamber. If you see any large or foreign objects, remove them. You can also use tongs or pliers to remove any smaller clogs that you see.

Clear the blades: If the blades are jammed, you can try using a wooden spoon handle or another tool to turn them manually. Never use your fingers or any other sharp objects. Use a fitting hex key allen wrench underneath and turn until you can spin it with one finger.

Test the circuit: If none of these steps work, check the circuit breaker to see if it’s tripped. If it is, reset the breaker and try the disposal again. If the circuit keeps tripping, there may be a wiring issue, and you should call a professional electrician.

If you’ve tried all of these steps and your garbage disposal still isn’t working, please submit a maintenance request.

Electrical outlets not working?

Check if the outlet is really not working: Sometimes, it may seem like an outlet is not working, but it could be due to a problem with the device you’re trying to plug in. Try plugging in a different device, or a lamp, to confirm that the outlet is indeed not working.

Check for tripped circuit breakers: If the outlet is not working, check your circuit breaker panel to see if any circuit breakers have tripped. If you find a tripped breaker, flip it back to the “on” position and test the outlet again.

Look for tripped GFCI outlets: GFCI outlets are designed to protect against electrical shock and can shut off power to other outlets in the same circuit. Check for GFCI outlets in the area and press the “reset” button on any that have tripped.

Inspect the outlet: If neither of the above steps resolved the issue, inspect the outlet itself for damage, such as burn marks or loose wires. If you see any damage, do not use the outlet and call a licensed electrician to repair it.

Test the outlet with a voltage tester: If the outlet appears undamaged, you can test it with a voltage tester to confirm if there is any electrical flow. If there is no power, the issue could be with the wiring or connections in the outlet, and again, it is best to contact an electrician.

Remember, working with electricity can be dangerous, so if you are not comfortable with any of these steps, or if you are unsure about what to do, it is always best to contact a licensed electrician for assistance.

Locked out of your house?

Call a locksmith. Here are a few suggestions:

Craig Moore: 435-767-8167

The Key Man: 435-628-4306

A-1 Locksmith Service: 435-628-2612

Water Leak?

An active water leak inside a house can cause significant damage if not addressed promptly. Here are some steps to troubleshoot and address the issue:

*If you believe the water leak to be an emergency please call immediately. If the water is causing or will cause any damage or harm, consider it an emergency.

Turn off the water supply: The first thing to do when you discover a water leak is to turn off the water supply to the affected area. Locate the main water valve and shut it off. This will prevent further water damage until the leak can be fixed.

Identify the source of the leak: Once you have turned off the water supply, try to identify the source of the leak. Check all visible pipes, joints, and fixtures for signs of water damage or moisture. Look for wet spots on walls, ceilings, and floors, as well as any areas where water is pooling or dripping.

Inspect the plumbing: Check the plumbing in the area where the leak is occurring. Look for signs of corrosion, rust, or damage to pipes, valves, or connectors. Also, check the water heater, if it’s in the vicinity, as leaks can develop in water heaters and cause flooding.

Check the fixtures: If the leak is coming from a fixture like a sink or toilet, check the connections and valves for signs of wear or damage. Tighten any loose connections and replace damaged parts as needed.

Dry out the affected area: Once the leak has been fixed, it’s important to dry out the affected area to prevent mold and mildew growth. Use fans, dehumidifiers, and towels to remove any excess water and moisture.

Take steps to prevent future leaks: To prevent future leaks, make sure to inspect your plumbing regularly and address any issues promptly.

Fridge or Freezer dies?

Immediately put your cold and frozen foods in a cooler and add dry ice. Then submit a maintenance request through your portal. If this is after hours, it may not be taken care of until business hours since most appliance repair companies do not work after hours. We will submit the request to an appliance repair company and they will reach out to you as soon as they are available.

Air conditioning or heater dies?

If it is after hours and you feel like it is an emergency, please call our office line, 435-272-4699 or submit a maintenance request through your tenant portal. If it is deemed an emergency, we will dispatch a vendor to come repair the problem. Please remember that the most common issue with HVAC issues is a dirty filter. Please change your filter, turn off the air and then turn it back on before calling. Remember if the issue is that your air filter is dirty, then you may be responsible for the bill.

During Summertime: If you keep your air below 74 in the summertime, the unit may freeze up and you could be held responsible for the bill. Please be mindful of the HVAC system and do not lower the temperature so low that it will cause it to freeze up. If it does freeze up, turn off the air for a couple of hours, replace the air filter if dirty, then turn back on. If it still does not work, submit a request or call our office.

Please remember to change your air filter every 90 days at least.